Years of high-volume business management experience and over a decade of customer service experience with a current focus on digital-first, content-based marketing. Excellent communication skills, strategic thinking, and a respectful, interpersonal management style. I am passionate about creating success in business by building empowered teams through clear communication and strategic goal setting. 


Master of Arts in Digital Marketing and Data Analytics
Emerson College

Expected graduation: December 2020
Cumulative GPA: 4.0

Bachelor of Science in Journalism
Point Park University

Graduation: June 2017
–       Co-Editor in Chief: Apocalypse Magazine
–       Contributing Writer: Point Park News Service
–       Contributing Writer: The Globe Newspaper
–       Staff Writer and Copyeditor: PointClickPGH Magazine
–       On-Air Package Reporter and Scriptwriter: U-View TV


Google Analytics Individual Qualification

November 20, 2019

Hootsuite Platform Certification

February 5, 2020


Restaurant Operations Trainer

November 2018 – Present
–       Train new hires in front-of-house operations
–       Represent brand at public and private marketing events
–       Manage day-to-day customer facing restaurant operations

General Manager
Chipotle Mexican Grill

May 2013 – October 2018

–       Managed a team of 35+ employees in both front-of-house and back-of-house operations
–       Managed PnL, COS, inventory and all other financial metrics for the restaurant
–       Managed all staffing needs (interviewing, onboarding, performance assessment, terminations)
–       Maintained a high level of profitability and year-over-year same-store sales growth
–       Developed training plans for career growth and executed training for dozens of new managers
–       Wrote and tracked all labor schedules to maintain a labor budget
–       Oversaw multiple new restaurant openings
–       Conducted business, management and operational audits on multiple Pittsburgh locations

Events Coordinator
Tuscan Hill Hospitalities

2012 – 2013

–       Facilitated and executed customized events for private and corporate clients
–       Coordinated with clients and vendors in the planning stage and day-of execution
–       Maintained the buildings and grounds, as well as multiple custom party setups.


–       2017 winner of the Keystone Media Award in Features Writing
–       2013 winner of the Communication Quality Initiative Award in Advertising
–       2013 winner of the Communication Quality Initiative Award in Film Editing
–       2012 winner of the Communication Quality Initiative Award in Advertising


–      Enterprise Resource Management Systems, including Workday and Fourth
–      Adobe programs, especially Photoshop, InDesign, Premiere and Dreamweaver
–      Google Analytics
–      Film editing software including Adobe Premiere and AVID Media Composer
–      WordPress
–      Copywriting and copyediting
–      Non-academic writing for print and web
–      PnL management and budgeting for business
–      Personnel development planning and execution for new talent and career development
–      Marketing plan development and execution
–      Goal setting and project management
–      Event planning and management