Resumé

Years of high-volume business management experience and over a decade of customer service experience with a current focus on digital-first, content-based marketing. Excellent communication skills, strategic thinking, and a respectful, interpersonal management style. I am passionate about creating success in business by building empowered teams through clear communication and strategic goal setting. 

Education

Master of Arts in Digital Marketing and Data Analytics
Emerson College

Expected graduation: December 2020
Cumulative GPA: 4.0

Bachelor of Science in Journalism
Point Park University

Graduation: June 2017
–       Co-Editor in Chief: Apocalypse Magazine
–       Contributing Writer: Point Park News Service
–       Contributing Writer: The Globe Newspaper
–       Staff Writer and Copyeditor: PointClickPGH Magazine
–       On-Air Package Reporter and Scriptwriter: U-View TV

Certifications

Google Analytics Individual Qualification
Google

November 20, 2019

Hootsuite Platform Certification
Hootsuite

February 5, 2020

Experience

Restaurant Operations Trainer
Wagamama

November 2018 – Present
–       Train new hires in front-of-house operations
–       Represent brand at public and private marketing events
–       Manage day-to-day customer facing restaurant operations

General Manager
Chipotle Mexican Grill

May 2013 – October 2018

–       Managed a team of 35+ employees in both front-of-house and back-of-house operations
–       Managed PnL, COS, inventory and all other financial metrics for the restaurant
–       Managed all staffing needs (interviewing, onboarding, performance assessment, terminations)
–       Maintained a high level of profitability and year-over-year same-store sales growth
–       Developed training plans for career growth and executed training for dozens of new managers
–       Wrote and tracked all labor schedules to maintain a labor budget
–       Oversaw multiple new restaurant openings
–       Conducted business, management and operational audits on multiple Pittsburgh locations

Events Coordinator
Tuscan Hill Hospitalities

2012 – 2013

–       Facilitated and executed customized events for private and corporate clients
–       Coordinated with clients and vendors in the planning stage and day-of execution
–       Maintained the buildings and grounds, as well as multiple custom party setups.

Awards

–       2017 winner of the Keystone Media Award in Features Writing
–       2013 winner of the Communication Quality Initiative Award in Advertising
–       2013 winner of the Communication Quality Initiative Award in Film Editing
–       2012 winner of the Communication Quality Initiative Award in Advertising

Skills

–      Enterprise Resource Management Systems, including Workday and Fourth
–      Adobe programs, especially Photoshop, InDesign, Premiere and Dreamweaver
–      Google Analytics
–      Film editing software including Adobe Premiere and AVID Media Composer
–      WordPress
–      Copywriting and copyediting
–      Non-academic writing for print and web
–      PnL management and budgeting for business
–      Personnel development planning and execution for new talent and career development
–      Marketing plan development and execution
–      Goal setting and project management
–      Event planning and management